AI mythbusters for CX: What's real and what’s a hallucination

Generative AI is being hailed as a revolutionary technology that will transform today’s contact center into a next-gen organization of the future. But what’s real and what’s hype when it comes to using AI to improve customer experiences?

Get the real story from CX experts James Bednar of TTEC and Aaron Schroeder of TTEC Digital, as they separate fact from fiction and bust common AI myths for customer experience leaders.

In just 20 minutes, they discuss:

  • Common myths about AI in the CX space
  • How to create a strong CX foundation that leverages AI
  • Where to invest to get the most out of AI in the contact center


Watch the LinkedIn Live replay on-demand.

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