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Enabling AI

Get smarter about Enabling AI for CX Transformation

Frameworks, skillsets, data… oh my. Everything you need to know about the foundations to enable your CX transformation with AI.

INFOGRAPHIC

Where Does AI Fit Within Your Business Strategy?

When it comes to applying AI to the customer experience, don’t start with the technology. Start with the goal you want to achieve and work your way down to the right technology – your AI.

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Additional Resources about Enabling AI

TTEC employee standing with Stevie award

Blog

TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution

TTEC won the Gold award for Best Use of Thought Leadership during the 18th annual Stevie Awards for Sales & Customer Service.
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Blog

3 ways conversation intelligence can transform the contact center

Conversation intelligence lets brands tap into insights more deeply than ever before. With the right AI-enabled tools, you can listen in on every interaction to identify trends, patterns, and areas for improvement.
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Blog

AI velocity creates new revenue opportunities

Get ready for some real AI velocity in the year ahead — and new avenues to turn a cost center into a profit center.
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Blog

AI in customer service: Hero or hollow?

As 2024 begins, AI is in full swing. Check out this month’s issue to learn about concerns for its use in contact centers, and see it on display at this year’s National Retail Federation show in New York City.
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Blog

A digital wish for world peace in 2024

As the holiday season approaches, we find ourselves reflecting on how we have enriched our CX journey over the past year. Continue reading for an AI-generated representation of what a peaceful future could look like.
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Blog

AI research separates hype from reality. Where do you fit?

Most companies are eager to implement AI solutions to improve customer experiences, but few have the data or technology ready to go to make it happen.
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Blog

Free generative AI training aims to nudge broader adoption

AI training courses made available to the masses—for free—may just shake things up. For the better.
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Blog

You’ve got AI questions? We’ve got CX answers

Though artificial intelligence and machine learning are not new, in the last few months generative AI like ChatGPT and others moved out of the IT lab and onto consumer devices to become available to anyone with a use case and sense of adventure.
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Blog

Generative AI vs. Conversational AI and the Impact on Customer Experience

Clearly generative AI is taking center stage right now, but there’s a different form of AI that’s been on the scene for a while – conversational AI.
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Primer

A Primer on Artificial Intelligence in the Contact Center

Whatever your opinion, it’s clear that AI is something many business leaders will need to get educated on quickly. We’ve created this guide as a starting point.
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Video

What You Need to Know About AI/ML in Your Contact Center

There are three things to think about when you're considering applying artificial intelligence and machine learning solutions to your customer experience.
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Article

Conversational AI vs. traditional chatbots: Not the same (but both can help your CX)

When framing your conversational strategy there are many decisions to be made, but perhaps the most impactful one is whether to power your chatbot with Conversational AI or a more traditional rules-based engine.
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