Responsible AI

Get smarter about Responsible AI

Examine the guardrails and the capabilities needed to manage AI appropriately, ethically, and responsibly within the contact center and customer experience space.

EBOOK

Intentional AI:
CX Considerations

Personalization, accessibility, and speed are just a few of AI’s many benefits. But how do we realize the benefits while avoiding the dangers? Find out in this eBook.

Get smarter about Responsible AI

Blog

TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution

TTEC won the Gold award for Best Use of Thought Leadership during the 18th annual Stevie Awards for Sales & Customer Service.

Blog

AI in customer service: Hero or hollow?

As 2024 begins, AI is in full swing. Check out this month’s issue to learn about concerns for its use in contact centers, and see it on display at this year’s National Retail Federation show in New York City.

Blog

A digital wish for world peace in 2024

As the holiday season approaches, we find ourselves reflecting on how we have enriched our CX journey over the past year. Continue reading for an AI-generated representation of what a peaceful future could look like.

Blog

AI research separates hype from reality. Where do you fit?

Most companies are eager to implement AI solutions to improve customer experiences, but few have the data or technology ready to go to make it happen.

Article

In the News: How to Use Generative AI to Make Your CX Feel More Human

By automating some parts of the customer journey, you can reduce the number of calls that live humans have to take – calls that are costly, time-consuming, and easy to automate.

Read the Article

Blog

Only You Can Prevent Robot Uprisings: Our Advice on Enhancing Your CX with AI

Generative artificial intelligence (AI) tools like ChatGPT are making headlines leading to excitement and speculation about what the future of work might look like.

AI Assessment

The TTEC AI Readiness Assessment and Benchmark

It seems like everyone is talking about AI these days. Lots of hype. But where is the help? This assessment will provide you with a benchmark on how your AI readiness for CX compares with the current market.

Take the Assessment

eBook

Intentional AI: CX Considerations

Personalization, accessibility, and speed are just a few of AI’s many benefits. But how do we realize the benefits while avoiding the dangers? Find out in this eBook.

Is your customer experience AI-ready?

Benchmark against your peers with a free AI readiness assessment.

Want to understand how AI can help you?

Personalize your
customer journey

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employee experience

Improve overall
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