Humans and AI

Get smarter about Humans in AI

Don’t leave your customer relationships up to a bot. Learn when, where, and how humans fit into AI initiatives that customers will love. Explore TTEC’s curated library of AI insights about how to blend humanity and technology for optimal experiences.

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Use humans to make your AI more powerful.

Additional Resources about Humans and AI

Blog

TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution

TTEC won the Gold award for Best Use of Thought Leadership during the 18th annual Stevie Awards for Sales & Customer Service.

Blog

3 ways conversation intelligence can transform the contact center

Conversation intelligence lets brands tap into insights more deeply than ever before. With the right AI-enabled tools, you can listen in on every interaction to identify trends, patterns, and areas for improvement.

Blog

AI in customer service: Hero or hollow?

As 2024 begins, AI is in full swing. Check out this month’s issue to learn about concerns for its use in contact centers, and see it on display at this year’s National Retail Federation show in New York City.

Blog

A digital wish for world peace in 2024

As the holiday season approaches, we find ourselves reflecting on how we have enriched our CX journey over the past year. Continue reading for an AI-generated representation of what a peaceful future could look like.

Blog

AI research separates hype from reality. Where do you fit?

Most companies are eager to implement AI solutions to improve customer experiences, but few have the data or technology ready to go to make it happen.

Blog

AI won’t make hourly workers extinct but it could turn them into superheroes

In the customer service space, AI-enabled associates engage in higher quality, more personalized interactions with improved resolution rates. And yes, more cost-effectively.

Client Story

People power AI for speedier insurance claims processing

Insurtech company saves $1 million in labor costs, eliminates backlog of claims and invoices.

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Article

For AI to succeed, keep humans in the loop

Combat data poisoning and preserve your AI model with high-quality data annotation.

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Article

AI can help lift the patient experience but the real Rx is low-tech: Listen

Stanford Health Care’s chief patient experience officer advocates a new level of interconnectedness.

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Article

Compassion bots: The softer side of AI for AEP

Algorithms incorporate empathy data to train heath plan support associates to be nice and productive.

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