As the holiday season approaches, we find ourselves reflecting on how we have enriched our CX journey over the past year. See below for an AI-generated representation of what a peaceful future could look like.
Warm holiday wishes with TTEC's World Peace Quilt
This year, in the spirit of peace, unity, and the joy of giving, we are excited to share with you the results of a global creative effort. TTEC employees from around the world have come together to create our World Peace Quilt — a symbol of our collective commitment to fostering harmony in our interconnected world.
Created by employee prompts and generated by AI, the quilt beautifully represents our shared values and aspirations for 2024 and beyond. Please take a moment to explore the diverse perspectives and sentiments expressed by TTEC’s collaborative spirit and imagination.
May the holiday season bring you joy, peace, and the warmth of cherished moments with your loved ones.
How to marry CX and AI in 2024
By Cara Rosner, Senior Editor
As the new year approaches, many companies are thinking about what they want to do differently in 2024 to improve their customer experience (CX) using AI.
An AI-infused customer experience works best when it’s focused on enhancing the customer journey and eliminating paint points while balanced with people. AI isn’t intended to replace your associates; it’s there to act as an assistant and make their jobs easier so they can get customers the answers they need faster.
The results of AI-infused CX?
- Quicker resolution times
- Better employee experience (EX) and retention
- Improved customer satisfaction and loyalty
- Revenue growth
This makes 2024 the perfect time for brands to get serious and strategic about implementing AI.
Assessing your organization’s current use of AI and identifying areas where automation can eliminate friction and enhance the customer and employee experience are good places to start.
Balancing AI with humans is just one of the megatrends TTEC has identified that will transform CX and EX in the coming year. For more, check out our strategy guide, “CX Trends 2024: 4 megatrends shaping the future of customer and employee experiences.”